Overview
BitMart is a global cryptocurrency exchange that requires a secure sign-in process. This guide explains how to log in from desktop or mobile, common login errors and fixes, how to manage two-factor authentication (2FA), and steps to recover access if you're locked out. Use official BitMart pages when entering credentials or performing account recovery.
How to Sign In (Step-by-Step)
On Desktop (Web)
- Open your browser and go to https://www.bitmart.com.
- Click Log In (top-right). Enter your registered email or phone number and your password.
- If enabled, complete the 2FA prompt (Google Authenticator or SMS code).
- After successful verification you’ll land on the dashboard. Consider enabling additional security features if you haven’t already.
On Mobile (App)
- Open the official BitMart app (downloaded from App Store / Google Play).
- Tap Log In, enter your email/phone and password.
- Provide 2FA code if requested and tap Confirm.
Common Login Issues & Fixes
- Wrong password: Use the "Forgot password" link to request a reset email. Check spam folder if you don’t see it.
- Account not recognized: Verify you're using the email/phone you registered with. Try alternate emails you own.
- 2FA codes invalid: Confirm device time is synced (Google Authenticator requires accurate time). If SMS codes fail, check mobile signal and number correctness.
- Blocked by IP or region: BitMart may display restrictions. Use official support to understand regional limits—do not share your password with anyone.
- Email link expired: Request a new verification/reset link and act promptly.
Two-Factor Authentication (2FA) & Account Security
Enabling 2FA is one of the most important steps to secure your BitMart account. You can enable Google Authenticator (recommended) or SMS 2FA. Always store backup recovery codes in a secure place and never share them.
Security tips: Use a strong unique password, enable email confirmations for withdrawals, whitelist withdrawal addresses, and consider hardware wallet storage for large holdings.
Account Recovery
If you lose access to your 2FA or cannot sign in, follow BitMart’s official account recovery process:
- Visit BitMart Support or the "Account Recovery" page on the official site.
- Submit a ticket with requested identity verification (selfie, ID documents) and explain the issue clearly.
- Follow support instructions and provide requested details. Recovery may take several business days depending on verification complexity.
Always use the official support channel: support.bitmart.com.
Quick FAQs
- Why can’t I receive the password reset email?
- Check spam/junk folders, ensure your email is correct, and that your mail server is not blocking BitMart messages.
- What if my Google Authenticator was reset?
- Use your saved backup code to restore; if not available, follow BitMart’s account recovery steps with identity verification.
- Is BitMart safe to use?
- No exchange is risk-free. Use recommended security practices, enable 2FA, and consider limiting funds held on exchanges.